Files & artwork
What file formats do you accept?
Print-ready PDF is preferred for almost every product. We also accept PNG, JPG, TIFF, AI, EPS, and SVG. For photographic content, target 150 DPI at the final printed size (300 DPI for small-format pieces under 18″). For type and line work, vector files reproduce sharpest.
What about bleed, safe zones, and trim?
Add a 0.125″ (1/8″) bleed on all sides so background color extends past the trim line, and keep important content (text, logos) at least 0.25″ away from the trim edge. For banners with grommets, keep critical content at least 1.5″ from the edge so grommets don’t punch through it. Large-format pieces (banners 4ft+) have looser tolerances — ±1/4″ on trim is normal.
What happens if my files have issues?
Our pre-press check flags common problems — low resolution, missing bleed, RGB-only color, or text near the trim edge — before we go to plate. If we spot something, we’ll email you with the issue and a recommended fix. Production doesn’t start until you approve.
Do I get a proof before printing?
A digital proof is generated automatically during checkout for products with online configuration. For custom-quoted jobs or files we’ve adjusted, we email a PDF proof and wait for your written approval before producing.
How accurate is the color?
We print to CMYK. If you send RGB files we convert them, which can shift bright reds, greens, and blues. For brand color accuracy, supply a CMYK PDF and reference Pantone values where it matters. Note: screens display in RGB and are individually calibrated — the printed piece won’t exactly match what you see on your monitor. Order a sample first if exact color is critical.
Turnaround & shipping
How long does production take?
Most products produce in 1–5 business days after artwork approval. Specific turnaround for each product is shown on the product page. Rush options are available on many products at checkout. See the Shipping page for product-family breakdowns and order cutoffs.
Who do you ship with, and can I track my order?
We ship via UPS and FedEx, selected at checkout based on destination and product size. Once your order ships, a tracking link is emailed to the address on the order.
Pricing & payment
What payment methods do you accept?
Credit and debit cards (Visa, Mastercard, Amex, Discover) and Apple Pay / Google Pay through our payment processor, Stripe. Business accounts can also be invoiced on net terms once approved.
Do you offer bulk discounts?
Yes. Many products show volume pricing on the configurator. For larger quantities or recurring orders, email hello@tuliprint.co with the product, quantity, and ship-to ZIP and we’ll send a quote within one business day.
I have a sales-tax exemption. How do I use it?
Apply for a business account at tuliprint.co/request-account and attach your resale or exemption certificate. Once approved, your future orders are billed tax-exempt automatically.
Do you have business accounts?
Yes — B2B accounts get named invoicing, multi-user ordering with approval workflows, requisition lists, tax-exempt purchasing, and bulk pricing. Apply at tuliprint.co/request-account; approval is usually within one business day.
Refunds & reprints
What if my order arrives damaged or wrong?
Email hello@tuliprint.co within 7 days of delivery with photos of the issue. If the error is on our end (misprint, production defect, transit damage), we’ll reprint or refund. Files supplied by you that print correctly to spec aren’t covered; see the full returns & reprints policy.
Can I cancel an order?
Yes, up until the file goes to production. Email us as soon as you know — once your job is on press, custom-printed items can’t be cancelled or returned.